Deposits can have rules. Find out which.
An upfront sum paid for accommodation, a rental, an event or a service may be refundable, partly refundable or nonrefundable depending on the agreement and local law.
Separate the type of deposit from the reason.
A rental security deposit is not the same as a non-refundable booking fee. Deposit schemes and allowable deductions can vary within one country.
Review the exact wording of the agreement, the timeline and any documented condition of a property or service before escalating.
Start with these records.
- Deposit receipt and contract
- Before-and-after condition evidence
- Handover and booking dates
- Explanations for deductions
Do not upload private records to RefundNexa; keep them for the responsible official provider.
An evidence-first approach.
Read the original agreement
Look for the kind of deposit, applicable conditions and any written cancellation or deduction rules.
Document the position
Keep dated photos, receipts, checkout records and written reasons for deductions.
Request an itemized response
Contact the responsible party and ask for the legal or contractual basis for withholding. Check official local dispute channels.
Check the rules that apply where you are.
Deposit law differs widely, particularly for housing and travel reservations. Never rely on general advice to conclude that a specific sum is definitely owed.
What RefundNexa does not do
We do not inspect bank accounts, know which money belongs to you, submit official claims, or guarantee a refund. Our purpose is to provide structured educational next steps.