Flight Refunds and Compensation: Comprehensive Evidence Guide
Detailed independent consumer guidance. Entitlement depends on the applicable rules, evidence and transaction circumstances.
1. Identify the operating carrier
The seller, booking platform and operating airline are not necessarily the same. Determine the original route, booking class, departure location and the airline that actually operated or cancelled the flight.
2. Distinguish the potential remedies
A ticket refund, rerouting, care during a disruption and separate monetary compensation can be subject to different legal requirements. A flight delay does not always mean all remedies apply.
3. Check the governing rules
Passenger protections depend on route, carrier, circumstances and local law. For example, European rules may apply to some itineraries but not others. Always verify current details with the relevant official aviation authority.
4. Preserve essential documents
Keep the itinerary, ticket receipt, boarding passes, cancellation notices, replacement transport invoices and dated airline communications. Capture actual arrival times where relevant.
5. Make a precise initial claim
Identify the flight number, date, passengers and requested remedy. Explain the relevant circumstances and attach the minimum necessary evidence through the verified airline claim channel.
6. Escalate appropriately
If refused or unanswered, review the competent aviation regulator, dispute-resolution body or other official mechanism, including its time limits. Avoid agents promising guaranteed cash settlements.
7. Manage privacy and expectations
Do not expose full card details or passports on public portals. RefundNexa does not determine entitlement, file claims or guarantee a payment.
Before submitting
Verify the organisation, collect dated evidence, identify the remedy requested and retain proof of submission. Never share passwords or banking verification codes.